Frequently asked questions
For all your questions about your happy naps, order, payment, returns and more… Read our FAQ. Is your question still not answered? Reach out to us and we will help you with love!
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All about Happy Naps
- Happy Naps are adjustable and fit between 3.5kg and 16kg
- Yes! Happy Naps are especially designed to be easy to use. They work pretty much the same as a disposable diaper, but these you don't throw away. Happy nappies are very easy to put on and adjustable to fit perfectly around every tiny baby bum. The nappies are very easy to wash, dry in no time and the colours won't fade. You can use a biodegradable liner to make cleaning a number two even easier.
- We love everything eco, but unfortunately not all eco detergent is strong enough to clean the nappies well. We recommend using half a scoop of blue Biotex with some washing powder for the short cycle. For the long cycle we recommend laundry powder for coloured clothing only; without bleach, fabric softener or stain removals and with less than 5% soap. Consider one of the following brands: Biotop, Klok Kleur, Ulrich Naturlich, Ariel Sensitive or Le chat Sensitive. To prevent ammonia build-up, it is best to put the laundry powder straight into the drum instead of using the detergent drawers. Follow the instructions on the package of your detergent carefully. It is very important to use the recommended dose for your water hardness and drum size, otherwise your nappies will get stinky over time. The nappies should smell clean when they come out of the machine, but if you see rests of soap in the drum you have used too much detergent and need to run an extra rinse cycle to make sure the soap doesn't build up in the nappy.
- Inserts are a must! A nappy is not complete without an insert, because inserts are the absorbing part of the nappy. Liners are not essential, but they do make cleaning a number two a lot easier, so try Then we also have some accessories that we think you will love! - Wetbags: A waterproof bag with two departments to store clean and dirty nappies. A small size that fits 7-10 nappies for on the go and a big one that fits 20-24 nappies for at home. - Change mats: Our travel change mats are easy to fold and to take with you wherever you go. - Baby wipes: Happy Naps wipes you can wash and reuse! This is not only better for the planet, but also a lot more gentle on your baby's skin than disposable wipes.
- Inserts absorb the wee and go in the pocket of the nappy. Happy Naps have an inner layer made of a moisture wicking fabric called microfleece. Our inserts are made of natural fabrics and get very wet, by placing them in the pocket under a layer of microfleece, the bum will stay dry (without the chemicals find in disposables). To have the inserts separate from the nappy, the change on any dirt build-up is very little. The nappies come like dry out of the washing machine, so you can reuse them again very soon. If leaks occur and the inserts are soaked, you need to add an extra insert in the pocket for extra absorption. Always place the most absorbing insert (hemp is more absorbent than bamboo) on the bottom. Combining different inserts works best, because bamboo absorbs the wee faster than hemp, but hemp holds it for longer. It is easiest to always change the entire nappy. If the nappy is dry, you can choose to only change the inserts only. Want to keep your hands clean? Change the entire nappy and take the inserts out of the nappy after you have ran a pre cycle in the washing machine.
- Happy Naps are adjustable and made to fit all babies between 3.5 and 16kg.
- During the day, you change the nappy approximately 7 to 10 times when bub is a newborn and about 5 times when bub is an infant/toddler. At night, if you add extra absorbency, your little one can stay in the same nappy for 12 hours or more (unless they poo). Obviously, all babies are different and sometimes more frequent changing is needed (when ill for example). Since it is only a very short time that your baby needs more nappies than the rest of the nappy period (6 nappies a day), we recommend to you to do your washing more frequently during this stage to save some money. - Part-time: 8 nappies (2 per day) - Full-time during the day: 18 nappies (4 per day) - Full-time day and night: 24 nappies (6 per day) Please wash every second day and keep one day to dry your laundry in mind. Check out our bundles for best deals!
General info about cloth diapers
- • Our inserts are made of natural fibres (bamboo, hemp and organic cotton) and can be stuffed into the pocket of the nappy. • The inner layer of our nappies is made of a high-quality, breathable, stay-dry fleece to leave the skin naturally dry and protect the bum from rashes. • The outer layer is made of water resistant PUL and functions to keep the wetness in while allowing airflow to reach baby’s skin. It is a very durable and quick-drying fabric.
- Since you can add extra laundry to the main wash, you only have one more wash per week. You never have to go diaper shopping and never have stinky diaper bins anymore, yesss!
- Yes they are! If the laundry instructions are followed well, your nappies will remain perfectly clean for years. Did you know there are many chemicals in most disposable diapers? That is why we think cloth diapers are a lot nicer for your baby than disposable diapers.
- Cloth diapers are often more leakproof than disposable diapers, but correct use is very important. Happy Naps are very reliable if used correctly. Often it takes two days to get used to the nappies and to find the correct fit for your baby. Make sure to follow our instructions carefully and please do not hesitate to contact us if you need some help. We are more than happy to give you personal advise by Whatsapp and will do our best to reply to you at any time of the day.
- Happy Naps are diapers that you can wash and reuse. The nappies are adjustable and fit newborns up to toddlers. You can read all about it in our E-Book. For questions, you can send us a whatsapp at any time of the day.
- We have whipped out the calculator to calculate the price difference of single-use diapers compared to Happy Naps. Happy Naps will save you hundreds of euro over the course of your baby’s nappy wearing years. Your child will go through approximately 2555 nappies in their first year of life alone. If your baby would wear single-use diapers until potty training time (around three years old), you are looking at spending at least €1056 on the cheapest disposables for those three years. Happy Naps on the other hand are reusable, so once you buy your stash you have got them for your child’s entire nappy wearing life. A Happy Naps Full Time Bundle cost you €550. It may be a big investment, but it will definitely save you lots of money over time. You save minimum €506 and even more if you use your nappies with a second baby. Did you now that some municipalities subsidise 50% of the purchase value of Happy Naps? This means you can save even more! Like disposable diapers come with extra expenses for having to drive to the supermarket, cloth nappies come with extra laundry expenses. We have whipped out the calculator again to calculate the extra laundry costs... On average, a long cycle on 40 degrees cost €0,95 (this includes electricity, water, detergent and also maintenance and depreciation of the machine). You will notice that you need to do two extra washes every week when your baby is still very little, but the second year it will be just one extra wash per week. It is recommended not to leave dirty nappies in the nappy pail for more than two days, but it is easy to solve this issue by washing your nappies together with bath towels, baby clothes e.g. Most babies are potty trained before they turn three years old, but we do not want to promise things we cannot pinkie promise. So, let’s say your little one is potty trained at three years old; you will end up spending €197,60 on washing. Since our nappies dry super-fast and it is better for the environment, we do not think many of you will often use a dryer. If you do (for your hemp inserts it can be nice sometimes), please be mindful and use the lowest temperature possible and dry the inserts together with other items. The bottom line is, by switching (partly) to cloth nappies, you can make significant financial savings. Once your baby is potty trained, make sure to give your nappies a second life. It’s a wonderful way to make yourself and somebody else happy!
- Despite the extra washes, cloth diapers are a lot better for the environment. Many people don't know that a crazy amount of water is used in the production process of disposable diapers. By using cloth diapers, your ecological footprint will decrease with 40%. Environment Agency Lifecycle Assessment for Disposable and Reusable Nappies in UK, 2008
- When babies are newborn and solely milk-fed, the poo is water-soluble and can be washed off in the washing machine. Therefore, there is no need to dispose of the poo. When your baby starts eating solids, the poo will slowly become more solid as well. At this stage you can consider to start using liners, so you can easily get rid of the solid poo. Our 100% plant-based liners make cleaning up a number two super simple and will also help prevent rash creams and ointments from ruining the fabric’s absorbency.
- Free from chemicals/parfum Cloth diapers are better for your baby's health since they do not contain the chemicals that you find in disposables. Chemicals really dry out the skin. Happy Naps can reduce the chance on nappy rash. Helps with potty training Kids who wear cloth nappies can be 6 months earlier potty trained than their friends who wear disposables. Save money At first, it seems like a lot of money, but over a period of three years you can save €506 and even more if you use the nappies on a second child too. Even if you use cloth diapers part time you will save money and a lot of waste from ending up in landfill. A cleaner future Every day 250 million disposable diapers end up in landfill. This is 90 milliard per year! Did you know it can take up to 500 years for a diaper to decompose? By using cloth diapers your ecological footprint can shrink with 40%.
- Cloth diapers are diapers that you can wash and reuse. Our nappies have a very soft microfleece inner layer which is a lot more gentle on your baby's skin than disposable diapers that are filled with plastics and chemicals. Cloth diapers, washable diapers, reusable nappies, happy nappies, happy naps, you can name them whatever you like!
How it works
- Using diapers at night is often more of a challenge than using nappies during the day, especially if your little one sleeps more than ten hours straight, is a heavy-wetter or a belly-sleeper. If you want to use the nappies at night, make sure to purchase one package of toddler inserts, made of 55% hemp and 45% cotton. At night, you place this one below a bamboo insert for extra protection. Combining different inserts is great, because bamboo absorbs the wee faster than hemp does, but hemp can hold more liquid than bamboo. If your baby is a heavy-wetter, also add a hydrophilic cloth to the pocket of the nappy: place the hydrophilic cloth on top of the bamboo insert. A hydrophilic cloth does not hold much liquid, but it does absorb the wee even faster than bamboo and gives the inserts more time to absorb the wee at its own pace. For belly-sleepers and baby boys it can help to place the hydrophilic cloth all the way in the front of the pocket, or to fold the bamboo insert partly double, for extra protection where it is most needed. If any leaks occur, always check if the inserts are saturated. If not, there is something wrong with the fit. If the inserts are saturated, an extra insert will be the solution. Please do not hesitate to reach out to us if you need help.
- As with disposables, leaking nappies occur when they are either full or fitted incorrectly. If your nappies and inserts are still like new, know that they do not reach their maximal absorption capacity until you have done ten washes. Luckily, they reach 80% after the third time washing, so you can start using them a bit quicker. If you soak the inserts for 24h in a bucket with water and wash them after, they will reach their absorption capacity in no time! Is this not the reason for your leaks? Check the inserts; are they saturated or just slightly damp? - Inserts are saturated 1. Change nappies more frequently Are you changing nappies every 3 hours? If not, this could be the cause of your leaks. Cloth nappies use physical absorption to soak up liquid, unlike disposables that use a chemical gelling agent, so cloth nappies do not hold quite as much liquid and need to be changed a bit more often. 2. Change the inserts To minimise leaks and keep your baby dryer for longer, simply add extra absorption. If you are still using a newborn insert, upgrade to our standard inserts. If you are already using these, it will help to upgrade to a hemp insert. Our hemp inserts are especially great if your baby is a heavy wetter and if needed, they can also be used in combination with a bamboo insert as a booster during the night. Boys and belly sleepers usually need more absorption up front, and girls usually need more absorption towards the middle. Also, with boys, it is important to keep the penis pointed down, or the urine will come straight out of the top ;) - Inserts are damp or dry 1. Adjust the fit With a little bit of practice and some simple adjustments, you can resolve leaks with ease. Often te nappy sits too tight. Make sure 2 to 3 fingers fit between the nappy and the belly, and 1 finger between the nappy and the legs. Check that you can say yes to the below to ensure your leaks aren’t caused by one of these mistakes: • Are the inserts fitted flat inside the nappy? • Are the nappy leg elastics tucked into your baby’s undie lines? • Is nothing sticking out (liner/inserts/fabric)? • Is there no pressure on the nappy? If you are changing your nappy regularly, use the right absorption insert and have checked your fit, but still find nappies leaking, please get in touch. We will give you personalised advice and guide you through it, at anytime of the day.
- The sun is the cheapest and most effective way to remove stains. The UV rays break down molecular structure, causing stains to disappear and whites to look brighter. You will find stains fade even on overcast days. Just make sure not to bake your nappies in the sun; only keep wet nappies in direct sunlight and make sure to keep the printed side out of the sun. If this is not enough, you can use some lemon-soap on the stain and rinse it before you use the nappy on your baby again. How amazing is Mother Nature!!
- While it may feel overwhelming at first, cleaning cloth nappies is easy— no soaking or scrubbing is required. By following these instructions, you will help preserve the quality and extend the life of your Happy Naps. Step 1 Take the liner out of the nappy and dispose of it in rubbish or, if not using a liner, ‘empty’ the nappy in the toilet. Put nappy with insert in a dry pail lined with a wetbag. Please do not soak the nappies; dry-pailing is better for your nappies. To make the nappy bucket smell nicer: soak a muslin in some water with a couple of drops lavender essential oil, wring the muslin out loosely and then leave it over the top of your nappies – as you add additional nappies, place them underneath this cover. Step 2 Run a rinse cycle on COLD temperature with half a scoop laundry-powder and Blue Biotex. A rinse cycle is better than a prewash as modern machines are so water efficient; they often reuse water from a prewash whereas rinse cycle water is always fully drained away. Step 3 Now, take the inserts out of the pocket. Wash the nappies and inserts on a long cycle (max. 60 degrees, 1200 revs) and add a full scoop laundry- powder into the drum. Add cloths or towels until the machine is 3⁄4 full, just be careful with metal zippers and sharp items. If your washing machine does not use enough water, it helps to add a wet towel to the washing load. When your nappies come out of the machine your nappies should smell of nothing. If you can still smell detergent, you have used too much. If they do smell unclean after washing, they have not been washed long enough, the wrong dose of detergent has been used, the washing load has been too big, or your machine needs a maintenance cycle run. If you are not sure about your detergent, please check with us. Step 4 Air dry the nappies and inserts. Never place the nappies on a radiator, just hang to dry over two clotheslines and make sure the elastics do not stretch out too much. You can also tumble dry the inserts on low to medium heat together with a dry towel to speed up drying time. If you use your nappies during the night, you may notice they can get smellier than daytime nappies. It helps to hand rinse the used night nappy in warm water with a tiny bit of laundry detergent before you add the nappy to the dry pail. Make sure not to keep dirty nappies in here for longer than two days to prevent ammonia build-up.
- Check every 2-3 hours if the nappy needs to be changed. At night, if you add extra absorbency, your baby can stay in the same nappy for 10 hours and sometimes more (unless they poo). If your baby has done a wee during the day, but the nappy is still dry, you can get away with only changing the inserts. If the nappy is soaked or your baby has done a poo, you need to change the nappy as soon as possible. There is no need to take the insert out of the nappy before adding it to the dry pail. Just add it to the pail and get the insert out of the nappy after you have ran a spin cycle in the washing machine. This way you keep your hands clean. The liner needs to be disposed of in rubbish when bub has done a poo but can be washed and reused if your baby has only done a wee. Please be aware that the liners are biodegradable and can only be reused a limited amount of time.
- Before you start using your nappies, you need to soak the inserts 3 times overnight in warm water and wash them in between so they reach their maximum absorption levels. Please do not soak the nappies, but wash them only one time before first use.
- Go to the contact-page and reach out to us. We will help you with all our love!
- We offer a two years warranty against manufacturing defects, provided that the products are used and washed correctly. Make sure to read our instructions well before you start using your happy naps. Our products are handmade in small batches and carefully checked for quality at multiple stages. We work closely with our production team to ensure that every product meets our standards. What is covered? Our warranty covers most elastics, snaps, seams and zippers. What is not covered? Our warranty does not cover nappy odour, normal wear & tear, leaking, pilling, shrinkage or damage on waterproof outer caused by wrong use or a wrong washing routine. The warranty is void if:
- Water temperature has exceed 60ºC
- Nappies have been soaked or tumble dried (only inserts can be soaked)
- A detergent containing additives (whiteners, bleach, dyes, perfumes), natural soap or fabric softeners have been used
- Modifications of the product, including cutting off care tags
- Excessive washing / excessive wear and tear
- Accidental damage (items caught/melted in a washing machine/dryer)
- Make somebody else's day by giving your nappies away! Wash the nappies and inserts two times on 60 degrees to make sure they are perfectly clean for the next child. Is nobody interested in your environment? Donate the nappies to a non-profit organisation.
- Happy Naps has a clear mission: a better alternative to the disposable diaper, to save the environment. At the same time, we do not want to compromise on quality and safety. It wasn’t easy, but we managed to find a way. The building blocks of our sustainable business model are Dutch design and production in China. The latter might set off alarm bells. Allow us to briefly explain to you why we are so proud of our conscious choice for a Chinese partner. When it comes to environmental friendliness, China has an image problem. It is still perceived as being a production country with low wages, child labour and poor quality. As with many sustainability topics, the reality is a lot more complex. Made in Europe is not always a good thing and Made in China certainly is not always bad. Ultimately, it depends on the manufacturer and the agreements you make with them as a company. China is the largest and most experienced export country of diapers. Because the local manufacturers produce side by side in so-called 'clusters', a long tradition of knowledge sharing, and innovation has developed over the years. Especially for a new product, such as modern cloth diapers for frail babies, such fast, up-to-date learning processes are very important. The skin is a baby's largest organ, and it is 33% thinner than adult skin. Any product that touches a baby's skin must therefore be designed with care: cushion-soft, protective, breathable, and non-irritating. Our choice for a Chinese manufacturer with experience in the market takes this into account. Our choice for China also makes sense from a sustainability point of view. Happy Naps are made from 100% vegan materials. For example, we use bamboo and hemp for the inserts. These raw materials originate from China. Both undergo a complete transformation from plant to baby-friendly, soft fabric. We'll spare you the technical details, but it requires a complex infrastructure. Companies in China are experts in the required techniques and they are constantly on the lookout for optimisations to meet the latest standards. We have a special arrangement with our manufacturer to keeps plastic inputs to an absolute minimum. They also comply with the Oeko-Tex Standard 100, which excludes the use of harmful substances. Growing bamboo and hemp in Europe is possible, but it is an expensive, time-consuming investment. In addition, brand new (unsustainable) production facilities must be built for processing. And then there is the problem of lower quality inputs. In China, huge, healthy bamboo forests grow naturally. That is something the European climate could never match. The case for hemp is different; it could be grown closer to home, but because we work with a mix for the best functionality of our inserts, it is a greener option to 'assemble' our hemp and bamboo locally. Just as parenting is a mix of hard work and receiving much in return, a production country is not unequivocally bad nor harmless for the environment. At Happy Naps we are constantly tracking the most functional, sustainable solutions available. Our own research led to our current Chinese manufacturer. For us, Made in China is something to be proud of!
- Yesss, Happy Naps is based in the sunny South of The Netherlands: Eindhoven
Shipping & Returns
- Once we have received your return, it takes only 5 work-days
- An exchange is not possible, but you can return your order to us for free and place a new order (free shipping from €99).
- Changed your mind? You can return your order within 30 days. Please use the return label that comes with your order to return your order for free.
- We accept your return if the nappies have not been used/washed
- We ship for free on orders above €99. Orders between €0 and €49 pay €3,95 on shipping and orders between €50 and €99 pay €6,75 on shipping. Please keep in mind that it is best for the environment to place one big order instead of many small orders.
- Did you place your order before 7pm, then the shipping company should deliver it at your door the next day. International orders can take up to 5 working-days. You receive a track and trace code in your email once you have placed an order.
- We ship to all countries within the EU and also to the UK (free shipping on orders above €99).
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